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Category Archives: Product Updates
Aug
01
Meltwater News Update
This week all Meltwater News clients will be upgraded to a platform that includes new features.
The updated Meltwater News platform allows clients to access their usual news monitoring, and also features a social media upgrade and their media contacts in one, seamless, user-friendly interface.
We will keep all of the same features clients are accustomed to, but this release of Meltwater News bundles some new features, including:
- A dashboard
- Usage of NLP
- Map View
- Auto-Stats (in the email report)
- Exporting Clips
Overall, clients can expect a faster, more stable and user-friendly system.
Here are a few screenshots with the updated features.
Jun
15
Meltwater Buzz Engage unites SCRM and social media monitoring
Meltwater Buzz Engage launched today; a new module in the Meltwater Buzz product suite that makes social conversations actionable and measurable. Engage brings you the best of two worlds: the social CRM and business offerings of the recently acquired JitterJam product and our current social media monitoring tool.
Engage is available immediately and helps users identify relevant social conversations happening in real-time. Engage allows brands to take a targeted and tailored engagement approach – turning conversations into customers. Ultimately, Engage helps brands and organizations develop more personal, trusted relationships with existing and potential customers.
Some of the features include:
- Social profiles, providing a detailed background of an individual’s influence and brand affinity. The profiles contain insights like social biographies and feeds, their brand engagement and sentiment analysis and a unique Jitterator influencer score. Want to know who your top influencers are talking to? You’ll also
